Return Policy

Company Name: AL Sham Legacy

Address: NO 13 JALAN PANDAN 3/6 PANDAN JAYA, 55100 Ampang, Kuala Lumpur, WP Kuala Lumpur

Email: [email protected]

Phone: +60137072020

1. Return Period

We accept returns within 30 days from the date of receipt.

Important Note:

Items must be in their original condition, unused, and in original packaging with tags still attached.

2. Return Conditions

3. Non-Returnable Items

4. Return Process

  1. Contact us via email at [email protected]
  2. Fill out the return form
  3. Wait for our confirmation
  4. Ship the items to the provided address
  5. Refund will be processed within 30 business days

5. Shipping Costs

Return shipping costs are the responsibility of the customer except in the following cases:

6. Refunds

Refunds will be issued using the original payment method used for the purchase. For cash payments, refunds will be processed via bank transfer.

7. Exchanges

Exchanges are allowed subject to stock availability. Exchanged items must be of equal or greater value (with additional payment).

8. Contact Us

For any questions about returns, please contact us at:

Email: [email protected]

Phone: +60137072020

Last updated: 07/06/2026